Ordering is simple, but a few details make the difference between a smooth handover and a rider circling a tower. This is the whole process, from choosing a carton to the knock at the door, with the delivery terms read live from the shop so nothing here goes stale.
Step one: choose
Browse TEREA by market if you are price-led, or by name if you already know what you want; BLENDS if you own a BONDS device; and the ILUMA i devices or BONDS device if you need hardware. Every product page carries a facts block with the market, the carton format, the compatible device and the delivery terms, so the answer to “is this the right one” is on the page. If you would rather ask first, WhatsApp is open: +971 52 590 5493.
Step two: check out, or message us
Add to cart and check out on the site, or send the list on WhatsApp. At checkout you can pay online or choose cash on delivery. The delivery charge is calculated against the free-delivery line: Free delivery on orders over 299 AED; below that, delivery is a flat 30 AED. The popup that appears when you add an item tells you how far the basket is from that line, so you can decide whether one more carton makes the order free to deliver.
Step three: confirmation
Every order, however it was placed, is confirmed on WhatsApp before anything is dispatched. We check stock, confirm the address and the handover point (reception, gate, or you at the door), and tell you the rider is leaving. This is the step that stops wrong-item and wrong-address deliveries, and it is why we do it for every order rather than only the large ones.
Step four: delivery
Across Dubai, Sharjah and Ajman the order is with you in one to two hours from confirmation, any time between 6 AM and midnight, seven days a week. For Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah and Umm Al Quwain it is within twenty-four hours, with the slot agreed on WhatsApp first. Every area has its own page with the local details, the address format that helps the rider, and the nearby areas: see the delivery areas.
What helps the rider most
A building name and the nearest landmark beats a street number almost everywhere in Dubai; a cluster letter in JLT, a frond letter on the Palm, a country cluster in International City. Say whether the handover is at reception or at your door, and keep your phone on; the rider calls on arrival. Villa communities are gated, and the rider calls from the gate.
Paying cash
Choose cash on delivery at checkout and hand the rider the total on arrival, delivery charge included if the basket was under the free line. There is no surcharge for cash. If you would rather not handle cash, pay online at checkout and the rider simply hands the order over.
Questions about ordering
Is there a minimum order?
No. Any single item can be ordered. Free delivery on orders over 299 AED; below that, delivery is a flat 30 AED.
Can I order on WhatsApp instead of the site?
Yes. Send the list to +971 52 590 5493 and we confirm stock, address and total before dispatch, exactly as with a site order.
How do I know the order has been dispatched?
We message you on WhatsApp when it is confirmed and when the rider leaves.
Do you deliver at night?
Riders run until midnight. Orders confirmed after that go out from 6 AM.
What if the rider cannot find me?
He calls. A building name, a landmark and a note on where to hand over avoids the call in the first place.
Blends Dubai is an independent retailer based in Dubai. We are not an authorised or licensed IQOS dealer and we do not claim to be; IQOS, ILUMA, TEREA, BONDS and BLENDS are trademarks of their owners. Adults 21 and over only. This product contains nicotine, which is addictive.